Terms & Conditions

1. About these terms

These terms govern the supply of training and assessment services by EG Training Services Ltd, registered in England as company number 06607253, registered office 3rd Floor, The Forum, 74-80 Camden Street, London NW1 0EG, trading from Unit 3, Mulberry Court, Bourne Ind Est, Bourne Road, Crayford, DA2 7LE ("we", "us", "our"). By submitting a booking request or enrolling a learner on a course you ("the client", which includes companies booking on behalf of their employees and individuals booking for themselves) accept these terms. They apply together with the booking confirmation we send you, which together form the contract between us.

2. Booking requests and formation of the contract

Submitting a booking request through this website does not guarantee or confirm a place; it is an offer to book. A member of our team will contact you within 24 hours during office hours (Monday – Friday, 8:00am – 4:00pm) to confirm availability, entry requirements and payment. A binding contract is formed only when we issue written confirmation of your booking. We reserve the right to decline any booking request, for example where entry requirements cannot be evidenced.

3. Prices and VAT

Prices displayed on this website are shown inclusive of VAT at the prevailing rate, with the equivalent price excluding VAT displayed alongside. The price confirmed in writing at the time your booking is accepted is the price that applies to that booking. We may change published prices at any time, but changes do not affect bookings already confirmed. Where a course is advertised with subsidised or grant-funded pricing (for example heat pump courses supported by UK Government funding), eligibility for that funding is assessed before the booking is confirmed; if you are not eligible, the full standard price will apply. Admin fees and charges in these terms are quoted excluding VAT, which is added at the prevailing rate.

4. Payment

Payment in full should be received by EG Training Services Ltd on booking. No spaces will be guaranteed after 24 hours of the invoice date unless paid. Operatives can be turned away from the centre on the start date of the course if payment has not been received in full. If you no longer need the booked date, please make us aware as soon as possible.

Certification and awarding-body registration fees may be included in a package price or charged separately — this will be made clear before payment is taken. We reserve the right to withhold certificates and awarding-body registration until all sums due have been paid in full.

5. Cancellation, date changes and refunds

If you need to cancel or move a confirmed booking, you must notify us in writing (email to enquiries@egtrainingservices.co.uk) as soon as possible. The following charges apply:

• If the client/company cancels the course within one month of the course start date, an admin fee of £150 excluding VAT will be charged.
• If the client/company cancels the course within 15 working days of the course start date, the full course price excluding VAT will be charged.
• If the client/company requests to move the course date within 15 working days of the course start date, an admin fee of £150 excluding VAT will be charged.
• If the client/company requests to move the course date within 7 working days of the course start date, the full course cost will be recharged.
• If the client/company needs to change the course date to a later date due to sickness, hospitalisation or bereavement within 10 working days of the course start date, we will endeavour to accommodate an alternative course with no additional charge. We reserve the right to ask for proof of circumstances.

Please note: if a course date is moved and then cancelled, the original booking date will be the date that is held on the system for the purpose of calculating these charges.

We reserve the right to postpone or cancel a course, with or without a full refund to the client/company, should there be an insufficient number of course members to make the course viable or due to circumstances beyond our control, such as sickness, fire or theft. Where this happens you will be offered a transfer to an alternative date or a refund of fees paid for that course. Our liability in these circumstances is limited to the course fees you have paid; we are not liable for consequential losses such as travel, accommodation or lost earnings.

We can alter the venue should this be necessary, without financial penalty.

6. Additional assessment days

• If extra days are required for assessments over the allocated times paid for, an extra cost of £150.00 + VAT per day will be charged.
• If additional days are required for assessments due to absence from a course already being attended, an extra cost of £200.00 + VAT per day will be charged.

7. Attendance and entry requirements

Many of our courses are regulated assessments with mandatory entry requirements. Photographic ID is required on the first day, and evidence of prior qualifications or certificates must be provided where the course listing states it. A course member must attend the full duration of the course in order to be eligible for a satisfactory assessment. If time is lost through sickness or any other reasonable cause, we will endeavour to accommodate the course member on another convenient day at a later date; a further charge may be made at our discretion.

8. Conduct, health and safety

• Course members are responsible for providing their own protective clothing. No open-toe shoes or Crocs are to be worn in the workshop area, for health and safety reasons.
• The client/company must abide by all of our security, fire and health and safety regulations whilst on our premises.
• No equipment shall be opened for internal adjustment, disconnected or removed without prior permission from the trainer.
• None of our facilities (for example telephones, computers or the photocopier) may be used without prior permission from the trainer.
• Any client/customer believed to be cheating, or using phones or electronic devices in the assessment areas or during exam conditions, will be asked to leave immediately at our discretion without any course costs being refunded.
• Any client/customer believed to be under the influence of drugs or alcohol will be asked to leave immediately at our discretion without any course costs being refunded.
• No verbal or physical abuse towards any member of our training or office staff will be tolerated under any circumstances — this includes over the phone and in person. If this happens, the person responsible will be asked to leave immediately at our discretion without any course costs being refunded, and no future bookings will be accepted.

We reserve the right to refuse admittance to any course member, or to request their removal from our premises, without giving a reason. We accept no responsibility for providing a refund under such circumstances.

9. Damage to premises and personal possessions

The client/company accepts responsibility for any damage to the premises or facilities provided due to the behaviour of course members, and will be liable for all repair and replacement costs.

We accept no responsibility for the loss of or damage to personal possessions of any course member whilst on our premises.

10. Certificates

Certificates are issued by the relevant awarding or certification body once assessment results have been verified and all fees paid. Timescales for certificate issue are set by the certification bodies and are outside our control. Replacement certificates may incur a fee set by the certification body.

11. Intellectual property

All course materials, manuals and assessments are the intellectual property of EG Training Services Ltd or the relevant awarding body. They are provided for the personal use of the enrolled learner and must not be copied, shared or resold without written permission.

12. Liability and events beyond our control

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded by law. Subject to that, our total liability arising out of or in connection with a booking is limited to the fees paid for the course concerned. We are not liable for any indirect or consequential loss, including loss of profit, loss of business or loss of opportunity.

We shall not be liable for delays or non-availability of facilities due to strikes, lockouts, hostilities, acts of third parties, acts of God, accidents and any other events not within our reasonable control.

13. Business and consumer customers

If you are booking as a business, the Consumer Contracts Regulations 2013 do not apply and the cancellation terms in section 5 apply in full. If you are booking as a consumer, nothing in these terms affects your statutory rights under the Consumer Rights Act 2015; where the Consumer Contracts Regulations give you a right to cancel a distance contract within 14 days, that right applies, subject to the statutory exceptions for leisure services booked for a specific date.

14. Complaints

If something goes wrong, contact us at enquiries@egtrainingservices.co.uk or call 01322 524 792. Complaints are acknowledged within 2 working days and investigated by a senior member of the team. Appeals against assessment decisions are handled under the relevant awarding body's appeals procedure, details of which are available on request.

15. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that consumers resident elsewhere in the UK may bring proceedings in their local courts.